Choosing an Energy Supplier – Frequently Asked Questions

A competitive energy supplier is a company other than the local electric utility that sells electricity to New Hampshire homes and businesses. A competitive energy supplier provides the electricity that you use in your home or business. Competitive energy suppliers must register with the Department of Energy before selling electricity to customers in New Hampshire.

While the Department has established some consumer protection requirements that competitive energy suppliers must follow, the prices offered by these suppliers are not regulated.

If you opt to buy your energy supply from a competitive energy supplier, you will still be a customer of your electric utility for the delivery of electricity to your home or business. The utility will still be responsible for restoring power if there is an outage. What will be different is that you will now also be a customer of a competitive energy supplier for the actual electricity that you use in your home or business. You may receive one bill, sometimes called consolidated billing, from your electric utility for both the delivery and the energy. Or you may receive two bills – one from your electric utility for the delivery of the electricity and the other from the competitive energy supplier for the electricity you used. Everyone’s bill is different, but a rule of thumb is that between 50 and 60 percent of the total bill is for delivery and the rest is for the electricity you use.

Yes. If you choose a new competitive energy supplier, the quality, reliability, and maintenance of your electric service will not change. Your current electric utility will continue to deliver the electricity you use and will maintain the poles and wires that deliver the electricity to your home or business.

You should still contact your local electric utility if your power goes out. You will receive the same priority for restoration of power whether you buy your electricity from your utility or from a competitive energy supplier.

Competitive energy suppliers must register with the Department of Energy before selling electricity to customers in New Hampshire. A list of registered suppliers and aggregators is available on our website.

Choosing a competitive energy supplier is just that – a choice that is available to you. If you do not choose a competitive energy supplier, you will receive energy service from your electric utility as you always have.

No, there is no guarantee that buying your electricity from a competitive energy supplier will save you money. While many New Hampshire residents decide to choose a competitive energy supplier based on price, others choose a competitive energy supplier that offers a greater investment in renewable energy supply. Regardless of why you decide to choose, before you shop for a new competitive electric energy supplier, do your homework. Remember to keep track of any contract end date and re-evaluate your options before the contract ends to make sure you get the best price. Many consumers who choose a competitive supplier forget to keep track of when their contract ends and, as a result, may pay more than they would if they switched to another competitive energy supplier or utility default energy service.

Once you’ve made the decision, switching to a competitive energy supplier is easy. Review the information found under the How to Switch Your Energy Supplier tab.

Once you have enrolled with a competitive energy supplier, you will have between five and eleven days to rescind your agreement. The number of days to rescind is dependent on whether you provided authorization in person or in writing, electronically or via an in-person solicitation at your home or business. Unless you contact the competitive energy supplier within that period to cancel, your electricity supply service will be switched to the new supplier at the time of your next meter read.

Our comparison shopping page provides you with a way to easily compare the products and prices offered by competitive energy suppliers and your utility.  From the comparison shopping page, you select what type of customer you are (residential or small commercial), and then select your local distribution utility (Eversource, Liberty Utilities, NH Electric Cooperative, or Unitil). Based on those selections, you can then easily scroll through the various products and prices offered by competitive energy supplier, compare those prices to the utility energy service rate and determine which best meets your needs.

A competitive energy supplier provides the electricity that you use in your home or business. An aggregator shops for a competitive energy supplier for you and can enter into an agreement on your behalf to buy electricity from a competitive energy supplier. A list of registered suppliers and aggregators is available on our website.

Before agreeing to be a customer of the aggregator, read the terms and conditions of your agreement with them. If it does not tell you how you will be notified that they have selected a competitive energy supplier for you, ask the aggregator. Typically, the aggregator will send the competitive energy supplier’s contract, also known as the supplier terms and conditions of service, to you via email or US Postal Service mail. Once you receive the supplier terms and conditions of service, you have between five and eleven days to review, depending on whether you provided authorization in person, electronically or via an in-person solicitation at your home or business. Unless you contact the competitive energy supplier within that period to cancel, your electricity supply service will be switched to the new supplier at the time of your next meter read.

A fixed price offer is one where the price per kWh will be the same each month (for example, 8 cents per kWh) for the contract period. The price will not increase or decrease over the term of the contract. If the market price of electricity increases during your contract term, you will not be subject to that higher price. On the other hand, if the market price of electricity decreases during your contract term, you will not receive the benefit of the lower price.

With a variable price offer, the price per kWh may vary from month to month based on the wholesale price of electricity. You may be unable to predict the amount of your bill for electric usage because the price may change. While you may save money if the price decreases, you may pay more if prices increase. Ask the supplier for historical price information to see how their price has varied over the past 12 to 24 months.

As you shop for electricity, ask how and for what reasons your price can change, and select a plan that best fits your needs and budget. If you choose a fixed price offer, remember to keep track of any contract end date and re-evaluate your options before the contract ends to make sure you get the best price. Many consumers who choose a competitive supplier forget to keep track of when their contract ends and, as a result, may pay more than they would if they switched to another competitive energy supplier or utility default energy service.
 

There is no charge when you choose a competitive energy supplier. If you already receive your electricity from a competitive energy supplier, there may be a penalty for cancelling your contract with your current competitive energy supplier. Be sure to carefully read the terms and conditions of service to see if there are any penalties for early cancellation. If you have any questions about whether there is a penalty, call your current supplier. Be sure to ask your new supplier if they have any fees or penalties for cancelling service before the end of your agreement and how long that agreement lasts.

No. Your competitive energy supplier will notify your electric utility for you.

It may take one to two months before you see the change on your bill. Whether you are changing to energy supply service provided by a competitive supplier or changing back to the energy supply service provided by your electric utility, the change will occur at the time of your next meter read provided the request to change is received by your electric utility a few days in advance of your next meter read date. Because your electric bill is for the service provided in the approximately 30 day period before the meter is read, you would not see the change until the following bill.

No. If you currently receive an Electric Assistance Program (EAP) benefit and you switch to a competitive energy supplier, you will continue to receive the EAP benefit on the energy supply portion of your bill.

While the Department has established some consumer protection requirements that competitive energy suppliers must follow, the prices offered by these suppliers are not regulated. If you are considering choosing a competitive energy supplier, take time to review the information available here.

Your energy service will automatically transfer to the energy service provided by your electric utility. Your lights will not go out, and there will be no penalty or fee to you. When you receive your next bill, you will see two prices for energy service – one for the period of time when the competitive energy supplier provided your energy service and the other for the time when your electric utility provided your energy service.

You can always cancel your contract with your competitive energy supplier. There may be a fee if you cancel your contract before a certain date, though. Review your agreement with your competitive energy supplier to see if there are any penalties for cancellation. If there are, call your competitive energy supplier and explain why you are not satisfied. Ask if they will waive any fees.

Absolutely not. If your power goes out or you need assistance from your local electric utility, you will still receive the same reliable service as you have in the past. In addition, even though you are selecting a new supplier for your energy, you are still making the same investment in your utility’s transmission and distribution infrastructure.

Competitive energy suppliers may contact you by phone, through the mail or through door-to-door sales. If a competitive energy supplier contacts you, and you are thinking about switching, do your homework first. Check the list of registered competitive energy suppliers to check that the supplier is authorized to do business in New Hampshire.  Ask questions to be sure you understand the terms and conditions of the offer from the competitive energy supplier and that it is the right choice for you. Do not provide the account number on your electric utility bill until you have decided to make the switch.

Whether you buy your electric energy service from your local electric utility or from a competitive energy supplier, you will receive an environmental disclosure statement once each year that shows you what fuel sources are being used to generate the electric energy being supplied. Electric utilities and competitive energy suppliers also provide their disclosure statements to the Department each year.

Additional information about environmental disclosure statements can also be found on the Department’s website.